We work in such a way to satisfy our client so that there would not be need for any complaints. However, where you unavoidably have a complaint, please note that we operate a three steps approach to complaint handling regarding any issues which must be followed.
First step: Please get in touch with the lawyer handling the matter and try to resolve it amicably.
Step Two: Where this is not resolved to your satisfaction within two weeks of getting in touch with the lawyer, you can lodge a formal complaint to the Complaints Department of our firm with the attention (the legal officer in charge of complaints).
Step Three: In the unlikely event that your complaint could not be resolved to your satisfaction within six weeks from the date of the complaint to the Complaints department of our firm, then you are advised to forward your complaints to the Legal Ombudsman which is the body with the formal powers to resolve legal complaints about solicitors in a fair and independent manner. In total we have 8 weeks to resolve the matter.
Please note that this is a free service and you can contact them on phone number: 03005550333 or write to them on P.O. Box 15870 Birmingham B30 9EB, (www.legalombudsman.org.uk). Further note that in normal circumstances, the Legal Ombudsman expects that you will allow 8 weeks for the firm to resolve the matter before contacting them and your complaints should be lodged within six months of the date of the conclusion of the firm’s complaints procedure. Further, if you have any concerns regarding behaviour of our solicitors such as dishonesty, misappropriation of your funds or where our firm was shut down without informing you, the SRA, can help to deal with such situations where the matter cannot be dealt with by the firm.
Rockstone Law Solicitors is one of the UK law firms positioned to provide outstanding short term and strategic legal services to businesses,